Experience Premier Property Management in St. Catharines, Thorold, Niagara & Hamilton with Zulma Real Estate
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90%
Tenant Retention¹
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98%
Tenant Satisfaction²
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89%
Occupancy Rate³
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4/5🌟
Reviews Across Locations⁴
Our Core Values
Zulma Real Estate values professionalism, excellence, and personalized service for landlords and tenants. We aim to exceed expectations, provide peace of mind, and foster transparent communication.
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We pride ourselves on delivering top-notch service with a touch of class.
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Trust us to take care of your property as if it were our own.
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Maximize your property's potential under our expert management.
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We customize our services to suit your unique needs and preferences.
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Stay in the loop with open and clear communication every step of the way.
Zulma’s Promise
Real Protection . Lasting Peace of Mind
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No Long-Term Commitment
Stay because you choose to. With flexible month-to-month management, you’re never locked into a long-term contract.
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Money back guarantee
Not completely sure yet? With our six-month money-back guarantee, you’ll receive up to six months of management fees refunded if you’re not fully satisfied. No hassle, no hard feelings.
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Releasing Support
If a tenant we placed breaks their lease within the first year or is evicted, we’ll find and place a qualified replacement with no leasing fee charged to you.
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Tenant Damage Coverage
Get up to $3,500 in protection for physical damage exceeding the security deposit, caused by tenants or their approved pets.
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Eviction Protection
If eviction is ever required for a tenant we placed, for any reason, we’ll cover up to $3,000 in court and legal expenses, including attorney fees so you’re never left on your own.
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Risk and Fraud Protection
We safeguard your investment through thorough tenant screening, secure payment systems, and proactive strategies that minimize risk and prevent fraud.
maximizing your returns
$0 Surcharge
Maintenance and Repairs
At Zulma Real Estate, we proudly ensure that you are fully aware we never charge any additional fees for property maintenance. Our commitment is to provide you with the highest quality property management services, completely transparent and without any hidden costs, so you can maximize the return on your investment with complete peace of mind.
Key Management Services
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Property Marketing
We market your property to attract high quality tenants. Our efforts include listings, professional photography, and targeted advertising.
Online Client Portal
Access your property information anytime, anywhere through our user-friendly online portal. Stay informed about financial reports, maintenance requests, and more.
Emergency Services
Emergencies don’t wait. Our team is available 24/7 to handle all your urgent maintenance needs and keep your property in top condition.
Tenant Screening
Finding reliable tenants is crucial. Our thorough tenant screening process ensures that only qualified applicants occupy your property.
Maintenance & Repairs
Our skilled technicians handle routine upkeep and major repairs promptly, ensuring tenant satisfaction and minimizing vacancies.
Full Service Leasing
Our leasing experts handle everything—from advertising vacancies to lease signings. We minimize property turnover time and maximize occupancy rates.
Our Service Areas
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St Catharines
St. Catharines, was a key Underground Railroad stop, sheltering enslaved people seeking freedom in Canada.
Hamilton
Hamilton, the "Ambitious City," was a key 19th-century steel production hub in Canada's industrial growth.
Niagara Falls
Niagara Falls, famous 19th-century wonder, attracts millions annually with its three waterfalls and history.
Grimsby
Grimsby, an early 19th-century port and railway hub on Lake Ontario, was vital to Niagara region’s growth.
Niagara-On-The-Lake
Niagara-on-the-Lake, Ontario, is renowned as the site of the first capital of Upper Canada, established in 1792.
Lincoln
Lincoln, founded in the early 19th century, was key to developing the Niagara Peninsula's fruit industry.
keeping you up-to date
1:1 Meetings
with Your Account Manager
You will have a monthly meeting on Webex with your account manager to discuss property updates, make decisions, review finances, and address concerns. This regular meeting aims to keep you informed and your investment up to date.
What People in St. Catharines, Thorold & Hamilton Are Saying
Zulma Real Estate has expertly managed my rental property. Their professionalism and attention to detail made tenant placement and management seamless. Communication is clear and prompt. I highly recommend their services for property owners seeking a prestigious experience.
— Mark Anthony
Zulma has transformed my property management experience. Their professionalism and attention to detail have made the entire process seamless. Whatever it is, the way they tell their story through exceptional service truly makes all the difference.
— Elisa Warren
FAQs
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Zulma Real Estate manages single-family homes and multi-unit buildings across St. Catharines, Thorold, Niagara Falls, Niagara-on-the-Lake, Lincoln and Hamilton. If your investment’s in any of these markets, our local experts have you covered.
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Our end-to-end offering includes: strategic property marketing with professional photos and targeted ads; a 24/7 emergency maintenance program; thorough tenant screening; online client portal access for real-time financials and maintenance requests; and full-service leasing to minimize vacancies and maximize rent.
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We never hit you with hidden charges. Our management fee is clearly outlined up front, and we apply $0 surcharge on maintenance and repairs. You only pay the agreed-upon management rate—no surprises.
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We advise letting us know two months before your unit’s availability so we can launch marketing early. On average, we secure quality showings within 3–5 business days and full lease signings in 2–3 weeks for cities like St. Catharines and Hamilton. In smaller markets like Thorold, Lincoln and Niagara-on-the-Lake, the process often moves even faster.
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Our in-house team and vetted local vendors are on call 24/7 for urgent issues—whether it’s a Niagara Falls HVAC failure or a Hamilton plumbing leak. You’ll never pay extra for emergency service, and your tenants stay protected around the clock.
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Yes. Our online client portal gives you anytime access to financial reports, lease documents, maintenance logs and performance metrics (tenant retention, satisfaction, occupancy rates) for properties across all six service areas.
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We don’t outsource. Our managers live and work in St. Catharines, Thorold, Niagara Falls, Niagara-on-the-Lake, Lincoln and Hamilton—so they know each neighborhood’s nuances. Combined with our 90% tenant retention and 98% satisfaction targets, you get truly local expertise and transparent communication.
Zulma Real Estate | We Keep It Local
Where luxury meets convenience in property management. Our full-service management is designed to elevate your ownership experience while maximizing your property's potential. All our on-the-ground managers live and work in St. Catharines, Thorold, Niagara & Hamilton. We don’t outsource our customer service.
1. Our current tenant retention rate stands at 90%, reflecting our commitment to maintaining long-term relationships with our tenants. This figure represents our goal as all leases we manage are still within their initial year, demonstrating our focus on stability and tenant satisfaction.
2. We strive for excellence in tenant satisfaction, setting a target of 94%. With fewer than 30 units under our management, we ensure personalized attention to each tenant. Annual satisfaction surveys are conducted every December, this helps us gauge and improve our services to meet this ambitious goal.
3. Achieving an occupancy rate of 87% is a testament to our proactive property management approach. We aim to fill all vacancies within 2 to 3 months from the contract assignment date. For our metrics, a property is considered vacant only if it remains unoccupied for over three months.
4. We advise our clients to inform us of upcoming vacancies, allowing us to initiate the tenant placement process 2 months prior to the property’s availability. While placement is not guaranteed, our average timeframe to fill a vacancy is between 2 - 3 months, showcasing our efficiency and dedication to minimizing downtime for our clients.